Jim, you are taking the right route to encourage them to "get it right." In my professional work, I teach and consult in business as well as having run a number of businesses. The companies that succeed put forth a standard of excellence in everything they do, from their product to their service to their employees to their suppliers, and pass that quality on to their customers. Brand, reputation, and happy customers keep a business alive and growing.
One excellent example is thread:
HK G3 PTR91 Evaluation Advice Requested in which the evolution of the HK G-3 has taken two very distinct pathways here in the US.
Century International Arms imported a number of CETME G-3 parts and built receivers and put a shoddy product on the market. The quality and reliability is just a crap shoot -- 50/50 that you will be a happy customer. One disgruntled Century CETME customer said: "I have decided to destroy the company. It's not a decision which I have made lightly, nor do I believe it will be easy. I may not succeed, but I will try, and at the very least I will do them major damage. I do this not simply because they sold me a defective weapon. I do this not because they made me mad, which they have. No, I do this because I feel that it is my duty.....I don't think I'm the only one. How many others are out there? How many people have lost money on the junk this company sells? How many of them will join me in protecting our fellow consumers from this company?" This angry customer costs Century a lot.
On the other hand, it's a pleasure to read the comments by customers of PTR -- great advocates and they do not hesitate to say so. PTR makes the civilian version of the famed HK G-3 and has dedicated engineers and gunsmiths putting out a quality product that customers want and cherish -- few sell them used. What difference does it make? Just price a Century CETME versus a PTR 91 (they are virtually the same gun). PTR commands twice the price on the open market. The dollar speaks!