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I have Capitol One and they were very easy to get credit for charges. I took a chance last fall on a square end British machete that they claimed they had 100 of and wanted $79 for them. Too good to be true I figured but with my credit card company I figured I'd give it a shot. Three months went by with no communication and no machete. I finally contacted my credit card company and told them about it and got a credit within a week or so. I did have to file out some paperwork but nothing major. I did finally get a response from the seller claiming the sent it UPS within a two weeks of my placing the order but I am notified by UPS of all movements of my packages and never received any notification from them.
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Yep the usual fob off "we sent it", but as you say Steve no notifications had similar happen to me and when you question them its the same old same old.
