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[Badger]

Our Tech Support (Apophis) guru tested and replied as follows:

I'm not seeing an issue server-side. Everything is working properly and the uploads are getting processed without any issues. I would recommend that the user try different web browsers, Chrome, Edge, IE, Firefox, etc. If the issue persists across multiple browsers I would wager it might be a local antivirus/security issue that's preventing the file from being uploaded. I would also make sure any pop-up / ad blockers are temporarily disabled as well to make sure that's not contributing to the issue.

It's working fine for me on a Mac w/ Chrome though!

Regards,
Doug