Yep, you have to go through the gun room, thereis a fellow there named Bob Murry, a bit gruff old fireman that once he get to know you is really a great guy. I've gotten the best of parts from him with no problems. Randy is real nice but hard to get a hold of and a guy named Bobby Fitz is there part time. I've been doing gunshows with him for 25+ years, a great guy with tremendous knowledge. All in all the front room is pretty good. I've been buying large quantities of stuff there for quite awhile w/o the issues I here other people have. I guess they just want to see my ugly face-SDH