Sour grapes over being burned...

[Tired Retired]

Well, got burned today from a source I didn’t expect… Numrich.

After two calls to customer service today over two different parts deliveries, I will be returning the parts they sent. Part of the last “conversation” was me being referred to the Terms and Condition of Sale page (strangely, for information which was not addressed by the Terms and Condition of Sale page). Seems their company representative thought I should read the information, so I did. I could not find the information the company rep was talking about, but I thought I would share with everyone what I did find that was actually in the Terms and Condition of Sale page…

“Numrich Gun Parts Corporation is not responsible for the use or inability to use any of the products offered, … or any claims stated in our materials regarding how these products function or work…”

Hmmm… read it 15 times. Did I understand this correctly? – you list it, advertise it and sell it but you are not responsible if it doesn’t work like you claim and advertise it does?

But good news… I can return the parts for a full refund of their purchase price…. (I just eat the shipping costs for both ways). That will allow them to sell that inventory to the next person who doesn’t read the Terms information…

I know, it’s just me disappointed in myself for not reading exactly what was listed on the company page. I will calm down. Thanks for listening to my sour grapes.

Numrich Gun Parts Corp. - The World's Largest Supplier of Firearms Parts and Accessories


Note for the lawyers – I have stated only what happened and an accurate quote from the posted Terms and Condition of Sale page listed above. I have also asked a question if I have interpreted the listed wording correctly. There is NO attempt to impinge upon the reputation of the listed company or accuse them of listing merchandise in a vague, misleading or deceptive way.


Has anyone else had similar experiences with this company? Is it just me or are my expectations about buying carbine parts from online companies too high?

Information

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[ScottR]

What carbine parts did you buy that did not work or fit?

Scott

[davfink]

I have also been burned by their descriptions. they dont know the difference between a blued bolt, and a parkerized bolt.

they sent a black parked bolt

[Tired Retired]

Scott, I was ok with the complete Winchester bolt assembly that had other than Winchester internals... I can live with that... but I also got some spare parts (extractor sping and plunger, etc) ... they were Ivers Johnson's manufacturer. The parts listings used the words "US Military" under the picture of the part - not stating whether the part was USGI or commercial.... my complaint is the metal quality and wear factors. I prefer USGI (even post war USGI) due to metal hardness and wearability. The IJ may have been from any time period of their production including their Universal years. Plus the IJ plunger has a slightly longer measurement from the flat to its base. I didn't have an unsolvable problem until I was told that the terms and conditions listed disclaimers about part sources, etc... But, hey, I don't like buying used cars from car dealers either... what do I know?

[imarangemaster]

I got burned by them selling "USGI 1911 magazines in wrap with FSN" that were actually blued Korean knock offs. Fortunately they work OK and were cheap, but I still complained about the way the listed them.

[phil441]

Sounds like "George" wrote that disclaimer......

[RBruce]

George?

[Tired Retired]

Phil, nope, opposite end of the country and both of the customer reps I talked to were female. One even had a cute NY accent (thats saying alot cause I'm a southern boy).

RBruce, the name reference is aimed at a person of questionable collector/business practices who lives in California. I personally have never dealt with him - I seem to be too busy dealing with formal companies with legitimate business licenses who don't like to advertise or mark their products correctly.

Side note - sometimes the best wine comes from sour grapes.... I'm moving on - just putting my money somewhere else.

[Magyar]

Numrich is noted for after-market parts. I've not ordered any carbine parts, but was disappointed in some others for my pistols.

[phil441]

Not that many years ago they seemed to be one of the go-to companies for replacement parts and such. Anyone know if they came under new management or something?
I've spent some time on the web trying to find out if there have been any changes in management etc. but nothing so far.....