The key to any successful business is attention to detail. This is gone today. The corporations have removed the customer from their plans, it is just about the money. They hide behind firewalls and refuse to let a customer near them. If you push hard enough, they might let someone in India or the P.I. talk to you, but never an American. They just don't care if you are happy or satisfied. B of A personnel in my town are just a bunch of low paid Mexicans with Latino supervisors. They cater to the illegals and make it easy for them to pull whatever business they need. The father of all personal banks, reduced to a bad joke. This is what happens when a political bribe becomes "Free Speech".