Sarge, do you mean that you think this guy got what he deserved? I think that regardless of the situation, customers come in all shapes and sizes. And though some may be frustrating beyond belief, as a customer service rep. it gives you no right to talk to somebody that way. I don't know the details of the sale in question but in fairness we have all at some point or another found a gun that was being sold well below market value. They are out there to be had every day. We don't know the sellers situation. The guns could be an inheritance and he has no idea what they are, he could be in the middle of a foreclosure and needs to move it quick, even at a loss. I've bought guns in both of those scenarios before. Again, I don't know the details so I can't say just how far out in left field it was.
I'm a big fan of common sense too and I think you and I are on on the same page of being so frustrated with the same stupid people it's hard not to want to speak our mind. (13 years and counting in the Navy dealing with military politics) But did you ever tell someone what you thought? Probably not because you understand professionalism. I too have to often bite my tongue! : ) I loathe stupid people but without knowing the details, and regardless, that's just over the top. I'd fire that rep in a heartbeat if he worked for me.
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