Good morning Patrick ..

I'm not sure how to help ...

I notice you've posted here using FireFox 43.0, which is what I use. In also use Safari and Chrome. I stopped using IE because Microsoft ceased supporting and fixing it.

On March 17, 2015, Microsoft announced that Microsoft Edge will replace Internet Explorer as the default browser on its Windows 10 devices. This effectively makes Internet Explorer 11 the last release. Internet Explorer will, however, remain on some versions of Windows 10 primarily for enterprise purposes. Starting January 12, 2016, only the most recent version of Internet Explorer on each operating system will be supported. Support varies based on the operating system's technical capabilities and its support lifecycle.
What operating system are you using?

Please go to the link "Whats My User Agent?"

Whats My User Agent?

You will see something that looks like this...

Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:33.0) Gecko/20100101 Firefox/33.0 and an IP address shown below that.

Please copy and paste the UserAgent string and the IP address shown into a PM PRIVATE MESSAGE, that it says you are using.

Thanks...

Regards,
Doug