Service records of personnel discharged before 1921 are available to public scrutiny at the National Archives in Kew (microfilms). People who re-enlisted later, as many did, are still held back.
The records office for WW1 ORs (or EMs if you're American) was bombed in 1940 and between a half and two-thirds of all records were entirely destroyed. Many of the remaining documents are damaged by fire and water. Records of officers, and of the Household Division, were stored elsewhere and are not affected.
Some records were removed before this to the Ministry of Pensions' custody, probably in connection with pension claims, and have been found there.