Did you go through a company to make a claim or go to each individual bank etc to make one ? Problem with the companies advertising on TV and the press etc is they cream off the top, if you read the small print they will take about 20% or more plus probably charge a fee too.
The paperwork and dispute forms are all on the link above and its all done for you, I never knew I had any protection on my old mortgage until I got home this week, just use the link and follow the examples.
The banks still have millions tucked away only a small percentage have put a claim in...... it is a ball ache filling in the forms but an ache that doesn't last long, for what I got its paid for my L42...