I'm not unhappy with their products or services, and they've always been polite and as helpful as you can expect a phone answerer to be (although one time I needed to talk to one of the eggheads and he was SUPER helpful). I've ordered many times and always happy--even with this repro bayonet, although I certainly they could have been, uh, clearer in their description!

Agree their "tracking" emails are a true PITA. I'm printing them out and within a year I should have enough to thatch the roof on my 10-cord woodshed!