More Gun Broker woes

[kcw]

Red,
Are you really saying that someone is billing you $20. and you have no idea what it is for? So, you sent them the $20. just to get them off your back?
Let me know your address and I'll start sending you bills.

That's the same observation that I have. I don't think that sending them the $20 was the best idea. It could be looked upon as an admission of the debt. If you paid by CC I'd call immediately the CC co. and request a 'Charge back" on grounds of a disputed bill. The "charge back" may catch somebody's attention at GB.
Keep records of ALL your written communications, communications which note their repeated failure to provide an itemized invoice copy.
I've been though this type of thing a couple of times. Don't let them get you rattled!! You might want to call the local office of your State Attorney General for advice on how to stop their collections efforts.

[John Kepler]

I've been though this type of thing a couple of times. Don't let them get you rattled!! You might want to call the local office of your State Attorney General for advice on how to stop their collections efforts.

We all have a tendency to act like we're dealing with "people" in these situations....you aren't, you're dealing with a computer-generated situation that is "untouched" and possibly untouchable by human hands! What you need to do is get this INTO the hands of a CAPABLE human being, and that usually requires patience and diligence. As someone else commented, the generic billing software that many small businesses use are created by computer/IT Weenies that design systems that make sense to them rather than what actually works for a business. That generates a situation where the people using the system haven't got a CLUE how it actually works, or how to fix it when it doesn't (thereby keeping the IT Weenie gainfully employed....do we see a pattern emerging?). If fixing your problem means calling in the "outside" IT Weenie, then that in turn means its going to cost the vendor more money than the resolution of the problem is going to net them...so guess just where resolving your problem is going to end up in the company food-chain? THAT'S the paradigm that needs breaking!

Sidebar: Our small company just spent $175,000 coming up with software and hardware to eliminate those and other such corrosive customer issues in our IT systems..getting away from those endemic "generic" software problems isn't easy or cheap.

Over the years, I've found that my State AG's Office was the biggest single "hammer" to resolve these situations...many of which had risen to absurd dimensions before I called in the dogs (like the telephone company that was reporting me to TRW and Equifax over an "unpaid" 27 cent "credit" that THEY owed ME...bizarre to say the least, that advanced to a Lewisian "Through The Looking Glass"-level "Charlie-Foxtrot" before it was finally resolved!). A call from the AG's Computer Fraud Dept. usually breaks the "IT Paradigm"....your overpaying them won't!

[RED]

... the reason I I over paid them was to mess with their system. It is much more difficult for them (the computer?) to deal with an overpayment than a past due account.

Some years ago I was caught in a speed trap in Arkansas. My fine was something like $25... I sent them $27.50. Two years later they were still trying to refund my $2.50... must have cost them 10X that amount just trying to do the acounting.
Hee, hee.

[Neal Myers]

I suspect you are not resolving your issue in the correct way. I have found it impossible to contact them EXCEPT by going to your account page and following the link to CONTACT CUSTOMER SUPPORT. My experience has been that, once you establish an "issue", they ALWAYS resolve it.

Don't send emails, don't send letters, don't send checks; follow the Customer Support procedure, & describe the problem completely.

But, if you are unhappy with GB, have you tried to sell on ebarf lately? They will not let you sell ANYTHING unless you have a premier/commercial Paypal account (& pay a percentage on all sales). You cannot specify check or money order! Only Paypal! What a ripoff!